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Product Repair Process
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5.1-When is ICT Taiwan responsible for repairing defective units? |
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Within the bill acceptor's warranty period, except for vandalism, improper operation and natural disasters or other special circumstances, ICT is responsible for repairing defective units free of charge.
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5.2-Why should I complete RMA form? |
To speed processing, customers must complete this form and return it for maintenance, together with the machine; ICT will give priority to units sent with the RMA form.
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To download this form, please click the "RMA form".
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5.3-What is the return address in Taiwan for ICT products? |
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The address for returning ICT product for repairs is:
No.28, Ln. 15, Sec. 6, Minquan E. Rd., Neihu Dist., Taipei City 114, Taiwan, R.O.C. |
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5.4-Are the RMA procedure mentioned above only applicable in Taiwan? |
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Due to regional restrictions, the above RMA procedures are only valid for customers and distributors in Taiwan only. For customers in other regions, please contact your local dealer. |
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